service cloud specialist superbadge challenge 2 service cloud specialist superbadge challenge 2

Service Cloud Specialist Superbadge Challenge 2 Question. My email template body is set up like this:Hey {!Case.Contact},Sorry to hear that your panels aren't generating the power you hoped for. I have the Enable Email-to-Case and Enable On-Demand Service checkboxes checked, and tested the whole system and am able to create a case via an email. I have the same problem, I have the same problem, could you solve it? I removed those and then the trailheadapproval was there. read more, Learn Salesforce with Gemma Homework and Recordings, Introduction: Learn Salesforce from Scratch Totally Free, Tips for Passing the Lightning Experience Reports & Dashboards Specialist Superbadge, How Chris and I used Salesforce to help with mental health, functional people looking to brush up on their Service Cloud skills, developers who would like to know more about how Salesforce can be used in the front end, Anyone studying for their Service Cloud consultant certification, Think back to the pre-requisite badges theres something you have to enable before allowing emails to be sent from a Case. I looked at Trailhead https://trailhead.salesforce.com/en/content/learn/modules/service_trans/service_trans_feedbut it is still not working; i would appreciate a little tip ? "I have created 3 queues,presence configuration for Advanced and basic with correct capacity and routing configurations with priorities as advanced 1 and percentage capacity as 100 and for basic 2 and percentage capacity as 100.Still stuck with same errorCould you please help me with the issue. Telecom Billing System2. Sounds like an easy oops! This is really a tricky one. Here are the particulars that may contribute:I have a separate milestone for Initial Response, criteria: Priority Equals High, Medium, Low; case equals new (honestly, I really wish there was something more about what exactly the definition for initial response was, since this could be a few things, depending on org)I have no success or warning actions.Time Trigger = 20 minutes; start time = Entitlement Process.Violation Action after 10 minutes: create case, assigned to my user (the exercise says case owner, but there's no way to dynamically assign), subject: Contact Customer, due date: Rule Trigger Date, status: not started, priority: High.Anything I've botched, or anything else I should be considering? @Trailhead baby I am having same error message. Review the steps to ensure you configure the Case Stages for the Cloud Technical Team Lifecycle. This exam zones into Salesforce's second most popular product, diving deep into all the features that make up the Service Cloud. "Challenge Not yet complete here's what's wrong:Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall. Thanks. HiiI face some problem while trying to finish this challenge:Set report, dashboard, and public list view security settingsChallenge Not yet complete here's what's wrong:There was an unexpected error while verifying this challenge. I got the same error and for me changing the Record type to "Cloud Technical Team Lifecycle" instead of "Cloud Technical Team" fixed this error message! I have created a record type to assign it to and still I get the same error message that it couldn't find the Cloud Technical Team support process. "Can you please help me, what am I missing? Ok, wracking my brain here Getting error: We can't find a Contact Customer Case Task. Click on the category and note the "group unique name" - verify that it is Billing_Topics. Did you start with a clone of the correct profile? Essentially, a superbadge is a digital expression of your expertise in certain fields of Salesforce Stack Exchange. Already on GitHub? If you're using a new DE and seeing this error, please post to the developer forums and reference error id: BSAIHRHU. I am not sure what I'm doing wrong? As with all the reporting superbadges, its important to take note of how the data is to be organised and sorted. Based on our research, it appears the low power produced is related to the cloudy weather in your area recently. Please help me.Thanks,Vinay Manduva, Techforce services is a Salesforce Consulting Services in Australia Specialising in delivering end to end Salesforce solutions ,Consulting, Implementation DevOps partners in australia We deliver applications and services more rapidly and reliably, but its more than a methodology it cuts to the very core.Salesforce Data Analytics let us help you become a data driven organisation and ensure your data is working hard for your business This includes implementiSalesforce consulting companiesSalesforce ServicesStaff augmentation companiesSalesforce integration companiesSalesforce Implementation servicesSalesforce DevOps partnersSalesforce DevOpsManaged project services, Techforce services is a Salesforce Consulting Services in Australia Specializing in delivering end to end Salesforce solutions ,Consulting, Implementation DevOps partners in Australia We deliver applications and services more rapidly and reliably, but its more than a methodology it cuts to the very core. I've no clue what more I need to do to complete this challenge. Still not sure what Im talking about? Ensure you create the Basic Support Agents Group.I create the 3 public groups, but i cannot move on. This, like all superbadges, requires a careful read through the instructions prior to any clicking. Report Modifications: Sales Two words: Filter Logic Support If you get this errortry stacking to 100% and make sure that you have a "horizontal" style chart. I have no idea in that case, but I am happy to take a peek at some screenshots if you want to email them to rebecca@capstorm.com. error, has anyone found any way around this? Alas, fingers crossed for the next challenges. Tnx, hmmmm What you have sounds correct. Challenge 4 Case Routing. I enabled knowledge, and as system admin, i checked and verified I have all needed permissions. Ensure the Entitlement Field is visible to the System Administrator Profile"This helped pass challenge 3, ugh lol! rebecca@capstorm.com. If you want to check the support process' api name, you can extract via data loader. Its upsurd. Review the steps to rename the console to 'Cloud Support Service Console'. Ensure Milestones are configured properly for High Priority Cases. That is why I referred to the question that was asked to you before on May 31st. Even though I created the Case Assignment Rules to achieve this I am getting the below error, please help !!! It also removed the approval steps from Process Builder and highlighted (with *'s) the prerequisite items to building my process. Ensure you set up the routing for Advanced Cases properly.i have done all the setup but . Coild you please help me out? However, if you are admining a Service Cloud setup then I highly recommend going through the Superbadge, especially if you are moving over to Lightning as this takes you through the features from the Lightning perspective. For the issue posted by @Atapper, if anyone else is still confused, all you need to do is to add to the Status field picklist in the Case objects, these values: If any one is facing problem related to ". Does somebody have a thought? Note the filter. I am the Trailhead Baby! I think it must have taken some time to register that I updated the values or something?!?!? Click the cog in the upper right hand corner. I am able to add the automated email action, but for some reason, cannot add the instruction for updating the case status. Ensure you create the Cloudy Weather Resolution automated action. My problem was that I had 2 users with the same name: Ada Balewa. Hi Trailhead Baby, I am stuck in Challenge 6, keep getting error:Challenge Not yet complete here's what's wrong: We can't find the 'Send Email' macro. There are a few steps to this oneso if you've done all of these things and are still having trouble, I'm happy to take a look at screenshots. http://www.alwaysablezard.com/salesforce/tips-for-passing-the-service-cloud-specialist-superbadge/, Business Administration Specialist Superbadge- 3 & 4, Lightning Experience Reports & Dashboards Specialist Superbadge - 5-6, Process Automation Specialist Superbadge - 5. (6 days ago) WebHelp with Superbadge Service Cloud Specialist step 4. Hello,I am @ step 2 keep getting error:Challenge Not yet complete here's what's wrong: We can't find the 'Team Roles Related List'. Executive Report Tips: SolarBot Loyalty Revenue This report is tricky, but I don't want to give away the solution! Tried giving access only to the relevant objects, but still getting this error message, becoming a real nightmare for mewould really appreciate some help here, its becoming really frustrating :) Thank you very much ! I have finally managed to get through this stage. Is knowledge.* On the lightning page layout? This way, I can take a deeper look. A support process is similar - different stages apply to each process. "Challenge Not yet complete here's what's wrong:We can't find the 'Send Email' macro. I have created and recreated the Cloud Technical Team support process more times than I can count. But not sure what is causing the macro to not find the email template. I have named and renamed it (Over and over and over). Open a Case in the service console.2. Also, my email-to-case and email on demand are checked. this blog is beneficial and great information to share with us. Tweak service Console. Hi Baby, I'm stuck in step 2 whit his stupid error:Challenge Not yet complete here's what's wrong: We can't find a group called 'Basic Support Agents'. I hope to inspire all of the worlds trailblazers to learn, grow, and experience! I have all the Data Categories entered correctly (and have reset each page several times) and yet it still gives me this error:Challenge Not yet complete here's what's wrong:We can't find a data category called 'Reimbursements and Payments Topics'. You may find it easier to set this up using the Set Up Knowledge setup flow, Create your article (I found that my custom fields were already there, which helped), Youll need to make changes to your Case Lightning page and actual record page to complete this part , The first requirement smacked of full automation bear in mind to stay modern in your approach, I had to put {!recipient.name} in my email template for it to work it fusses over fields. Just finished my Superbadge # 5: Selling with Sales Cloud Specialist :-) | 15 comments on LinkedIn We can't find the 'Customer Case Team' role. I'm chasing my own tail. +12,700 Points +300 points. This worked for me. hmmmm I think I just had to drag the filed onto the layout. This is a fun challenge - if you are, like me, a total Service Cloud novice. Ensure that new Low Priority Cases are routed automatically to the Basic Case Organizer. Hey I'm getting this errorChallenge Not yet complete here's what's wrong:We couldn't find the Advanced Cases configuration. The sketch allowed me to organize all of the instructions into a reasonable order before I started clicking. This is my current version name. Challenge Not yet complete here's what's wrong:We couldn't find the Advanced Cases configuration. And what was your response to this issue, i'm in the same trouble Joy, would you mind sharing? can you please suggest something? You also increase the likelihood of achieving First Ascent - meaning you got every step right the first time! sportsbet korsan taksi hacklink sportsbet vbet taksi hacklink vbet mrbahis, Book your first outdoor furniture in UK, Visit: rattan garden furniture, slot sitelerikralbet betpark tipobet mobil deme bahisbetmatik kibris bahis siteleri poker siteleri bonus veren siteler4GT, This afternoon, I added a genius wig in an attempt to look a little older and more experienced. I started the whole of the following steps in this section with the objective of creating a macro. ", There are two options for email to case. Are you sure it is about that? Ok. Let's go to the App Manager- Share exactly what the App Name and Developer Name are. This comment has been removed by the author. Look at the page layout again- there is another item you will need to add. Hi, I am stuck on Challenge 7I keep getting the error "Challenge Not yet complete here's what's wrong: We can't find the Type as the first grouping field. Thanks a lot. I recommend that when youve finished this superbadge, TURN THIS OFF unless you want to be inundated with auto-response emails! You, my amazing reader, get more than tips for a Salesforce Superbadge. The text was updated successfully, but these errors were encountered: Can You Please Provide the notes So we Can Follow That And Solve Superbadge. "I have created the Entitlement Process named "Cirrus Support Process" twice now. Thank you! Empty the recycling bin. My brother has started to play with me! It still gives me the same error that it isn't found. Once this was done, I passed the 3rd challenge section. i could pass the challenge, so great to have some experts available like you! "Not able to figure out what is wrong here. Part of doing the Service Cloud Specialist superbadge is trying new things, so I am putting up picture of new things that I've tried recently. Mom put me in the shower, and I sneaked out to grab the block bin and dumped it in. I had figured that out in order to build the macro. Some changes are done at Challenge 2. If you are in a playground, I've seen this error a few times for the Process Automation superbadge and it usually gives you better details of what could be wrong. Ensure Agents have access to Knowledge when viewing a Case. Have you set up the "wrong queue" status?Reference this module--> https://trailhead.salesforce.com/content/learn/modules/service_omnichannel/service_omnichannel_customization. I had enabled 'Email-to-Case' in my because of which, I am getting the following error while trying to complete the challenge. Executive Report Tips: SolarBot Loyalty Revenue This report is tricky, but I don't want to give away the solution! Yes! This is where you start building out the ability to manage support levels. Case organizers think about the language. I have given Read Access on Knowledge to Cloud Team Technical Support Profile2. The simple things Hey, i'm on challenge 3 and almost done. Chatter feed and publisher action for email is there, i just tried to add my own email and run the macro and even tho it says it is successful, I am not actually getting the email. baby samanwaya 8:57 PM (3 minutes ago)to rebecca Hi Trailhead baby, I am stuck on Challenge 7I keep getting the error "Challenge Not yet complete here's what's wrong: We can't find the Type as the first grouping field. Also, created Technical Topics (Technical_Topics) with Broken Equipment (Broken_Equipment), Connections & Panel Access (Panel_Access).What am I doing wrong. A huge thank you to Jocelyn Fennewald , Salesforce MVP, for pointing out the "remove all columns" option within the report creator. I used a new trailhead playground created exclusively for the service cloud badge. I am going bananas here. Excellent article and with lots of information. The custom email button I made was visible instead but was not approved by the Trailhead check. The only issue remains that the standard email quick action can be added in the page lay out for the Macro but is not visible in the console in the trailhead org. I like your blog.Devops Online Training in HyderabadLearn Devops Online. The Cloud Technical team page layout (and all other page layouts) has knowledge sidebar enabled and I can see the knowledge bar in the console.Any idea of where to look next?Thank you! To resolve this issue, I had to insert 'Wrong Queue' also at presence decline reasons. Would you like to share some details of your current configuration? But I have successfully created this service console in my playground. Someone was telling me that the visualforce template has the {!recipient.name} field but that template wasn't available for the action. I was convinced I was missing something and racked my brains over it. Hello,I'm stuck on Challenge 7 with a hair-pulling message:We couldn't find the correct dashboard metadata. Ensure you set up the routing for Basic Cases properly." If you have additional questions, please give us a call and reference case {!Case.CaseNumber}. Sales at Lychee shadow Wait 24 hours then re-create the process. And I've included milestone tracker in the page layout. Ensure if an agent picks up a case, but decides it's wrong for them, they can send it back by selecting 'Wrong Queue'. Hello, I am also stuck with the same situation as Anonymous May 31, 2019 at 12:12 AMHi Trailhead Baby, I am stuck in Challenge 6, keep getting error:Challenge Not yet complete here's what's wrong:We can't find the 'Send Email' macro. Thanks for your Reply but I passed through that step But now I am getting error in Step 7 while validatingChallenge Not yet complete here's what's wrong:There was an unexpected error while verifying this challenge. Turns out that i put the incorrect work capacity for Basic Cases so it wasnt finding it. Review the steps to create the 'Cloud Team Billing Support' profile.I deleted and recreated the profile number of times. Nice and informative blog! Was this badge FUN or what?! Review the steps to rename the console to 'Cloud Support Service Console'. I may be overthinking this, but want to make sure they aren't twisting the terminology on us like they tend to do with Superbadges. I have used knowledge 1000 times and have never had anything like this. I keep getting this message on step 3:Challenge Not yet complete here's what's wrong:We can't find the Entitlements Tab on the Console. Copyright 2000-2022 Salesforce, Inc. All rights reserved. Yeah, meant task.And yeah, completely missed that dynamic case owner assignment until just a few minutes after I sent my comment. Review the steps to ensure you create the Cirrus Support Process. What am I missing? You also get personal insight into the life of a Trailhead Baby! thanks a bunch. I have created also both categories. Read this article- It should answer your question: https://help.salesforce.com/articleView?id=customizesupport_ondemand_email_to_case.htm&type=5If not, leave some details on your setup of email-to-case. An action can be added to the page layout. January 07, 2019. donut! Reports Accounts by Market To create the "Market" row grouping, use a bucket field. I have named it "Cloud Technical Team" and I have named it "Cloud Technical Team Support Process." Did you verify that the action is on the page layout Salesforce Mobile and Lightning Experience Actions. Yes you do. Email to Case would already be on if youve followed the instructions carefully now its a case (ahem) of establishing a routing address and making sure it doesnt need a firewall agent to work. Have you guessed the theme of the photos that go along with the Trailhead - Process Automation Specialist Superbadge series?They are a few of my favorite day to day processes! Please add the Email quick action in the page layout for lightning experience in case you dont find it on the feed and let us know if you are still seeing this issue.Thanks,Praveen, The response from Salesforce support was good. I enjoy playing on Trailhead, taking long walks with mommy, watching the Florida Gators with daddy, and chasing my two dogs. These are instructions on the types of rules you need to make. I didn't have enough licenses in the playground to activate Ada Ok. Let's back up a little bit. A Support Process and the page layout are two unique things. I'm STILL hacking away at this error message. Ensure the Macro adds the Cloudy Weather response sent reusable text to the description.Please help. I wonder if the API name for the process is incorrect because you can't have multiple of these in an instance. Thanks for getting back to me. I hope that you feel inspired. (The badge is all click, no code.) If you need more help, leave a comment! Review the steps to ensure you create the Case Page Layout for the Cloud Technical Team.Is it how I named it? It's likely something simple like an extra character. Create the Cloudy Technical Team support process! Back to the superbadge. 1 is checked that should not be checked. It has to be so simple. Below are tips and gotchas for each report / dashboard. I feel it's an action but how can I combine an email sending and update record in one action is baffling me morever what's frustrating me is that I can't select the cloudy weather template in the default template for a 'send email' action. i m at step 4 getting below error Challenge Not yet complete here's what's wrong:We couldn't find the Advanced Cases configuration. I'd try again since Trailhead had issues yesterday. Process Builder sketch Last night, I drew a rough sketch of my process: Was it pretty? As with any Superbadge on Trailhead, you'll do better if you work through the instructions step by step rather than going by the errors you get from Check Challenge. I ran into the same issue. Still stuck? Review the steps to create the 'Cloud Technical Team Support Process'. Ensure you set up the routing for Advanced Cases properly.I have 2 routing configurations: advanced (least active/units of capacity:2.00/priority:1)and basic (most avaliable/capacity:1.00/priority:2)I have 3 presence configurations: advanced case organizer(capacity:20), basic case organizer (capacity:20) and overflow(capacity:100) and all of them are avaliableI have been re-reading the pre-requistes but I'm stuck big time. I checked again while waiting for your asnwer, and I was issing a character at the end of the Title ('Type' instead of 'Types').I'm all set now, thank you! If you did them recently, try not to leave it too long to attempt this superbadge. I am unable to rename the "Service" console , I receive this message when selecting Edit. At last count, there are 81 Salesforce Trailhead projects for developers. I still get the error: Challenge Not yet complete here's what's wrong:We can't find the status 'Wrong Queue'. Knowledge Sidebar is enabled in the Cloud Technical team page layout (and in all other layouts) but the message persists.Any idea on what else to look for. This article will help you to work through the Lightning Experience Reports and Dashboards superbadge. The error message is so cryptic that it's hard to troubleshoot the issue. Change the labels for Case and Product To Maintenance Request and Equipment respectively. "This is a standard app. Hi Trailhead Baby, I'm losing my mind here. Designers follow many disciplines to create a better online experience for everyone by improving accessibility, user research, and prototyping. Salesforce Data Analytics let us help you become a data driven organization and ensure your data is working hard for your business, This includes implementionSalesforce consulting companiesSalesforce ServicesStaff augmentation companiesSalesforce integration companiesSalesforce Implementation servicesSalesforce Health CheckSalesforce DevOpsManaged project services. here is the complete guide for designers that will increase your knowledge. I also confirm that no additional code exists in this org. Could you share some details of what you have? Activate your knowledge groups and sub-groups. No. please verify. Do share more like this. Thanks, Michal. I am also having exactly same issue, I logged in as Ada and can see knowledge article, but while checking the challenge it keep sayingWe can't find that Case Agents have access to Knowledge. I just finished the superbadge. Apply for Compute Sales Specialist job with Lychee shadow in Taipei, Taipei City, 11568. Ensure the Macro sends an email to the customer.I have submit in Macro and when i run it I can see it works fine and close the case successfully.Not sure what needs to be done, any help..? Initial Response milestone- You only need 1 criteria. Ensure Entitlements are visible on Cases in Lightning. {!Case.OwnerFirstName}, Ursa Major Solar. Ensure Agents have access to Knowledge when viewing a Case". Cloudy Technical Team is correct name wise for both the record type and the process. Hi Trailhead Baby, I am stuck in Challenge 6, keep getting error:Challenge Not yet complete here's what's wrong: We can't find an automated action in the Cloudy Weather template. Even though I renamed it back to what I had before, my error message has stepped back a level to read "We can't find the 'Cloud Technical Team Support Process'. The Service Cloud Consultant certification is designed for consultants who have experience implementing Salesforce Service Cloud solutions in a customer-facing role. Save & Activate.That helped me clear that error. #servicecloudspecialistsuperbadge#techinvisible#superbadgeagentFor complete SUPERBADGE solution videos , Dm me on instagram for more details :https://www.ins. Please ignore my comment, I was on the wrong Trailhead Playground when checking the challenge HAHAHA. Hi Trailhead Baby,Thanks for actively helping out here.Stuck on Stage: Establish Case ManagementError: Challenge Not yet complete here's what's wrong:We can't find the 'Customer Case Team' role. (might not matter)The biggie- violation action- Does need to be dynamically assigned. Thanks for your time! I did add the things mentioned automated action in macro. (Not the "standard platform user", just "standard user"). Checkboxes: Missing 3 that should be checked. Thank you very much for such an interesting post. I would also like to contribute in your knowledge by providing you wonderful information on top 10 UI/UX trends in 2022 . The macro works without the email button being visible. Ensure a High Priority Task is created for the case owner to contact the customer.Please do the needful. Did it help? Hi,I am stuck with this error:Challenge Not yet complete here's what's wrong:We can't find the Cloudy Weather response sent reusable text. My bet is that you missed one checkbox in the setup. I ran into same issue and I was able to resolve this issue by switching the trailhead playgrounds back and forth. 3. here's what's wrong: We can't find the Case Stages for the Cloud Technical Team Lifecycle. The free lemonade offer worked!