Earn Miles

 

No.ItemsGaruda Indonesia Citilink
1.DefinitionMembers who register from Garuda Indonesia’s channel (website, form, and sales office/ticketing office) are called GarudaMiles. Members who register from Citilink’s channel (website) will also be registered at GarudaMiles, and are called Supergreen GarudaMiles.

 

2.Tier & Maintenance TierThere are 4 (four) tiers at GarudaMiles loyalty program, that is Blue, Silver, Gold, and Platinum. To reach the next tier, members should earn mileage or flight frequency in certain amount. Members can earn mileage from Citilink’s and Garuda Indonesia’s flight, but members can earn frequency only from Garuda Indonesia’s flight.

 

3.Mileage AccruaMembers who register to join GarudaMiles, both from Garuda Indonesia’s or Citilink’s website, can accrue mileage from Citilink, Garuda Indonesia, airline partners, and merchant partners.

 

4.Mileage RedemptioMembers who register to join GarudaMiles, both from Garuda Indonesia’s or Citilink’s website, can redeem mileage at Citilink, Garuda Indonesia, airline partners, and merchant partners.

 

5.How to Redeem MileageTo redeem your mileage for Garuda Indonesia’s flight, you can go to:
a. www.garuda-indonesia.com
b. contact center Garuda Indonesia
c. sales office/ticketing office Garuda Indonesia
 To redeem your mileage for Citilink’s flight, you can go to https://member.citilink.co.id.

  

6.How To Claim Your Missing MileageMissing mileage from Garuda Indonesia’s flight can be claimed at least 6 (six) month since the departure date. You can claim your missing mileage through email to cs@garudamiles.com and attaching missing mileage form, boarding pass, and passenger ticket coupon or you can access www.garuda-indonesia.com. Missing mileage from Citilink’s flight can be claimed at least 6 (six) month since the departure date. You can claim your missing mileage through email to member.retro@citilink.co.id and attaching boarding pass/ e-ticket, and your member card. Claim mileage from Citilink only available for flight after 24th February 2017.

 

7.Award Ticket CancellationFor members who redeem their award ticket from Garuda Indonesia’s website, they can cancel their award ticket through Garuda Indonesia’s contact center or email to e-booking@garudaindonesia.com

For members who redeem their award ticket from Garuda Indonesia’s contact center, they can cancel their award ticket through email to e-booking@garudaindonesia.com.

For members who redeem their award ticket from Garuda Indonesia’s sales office/ticketing office, they can cancel their award ticket through Garuda Indonesia’s sales office/ticketing office.
 For members who redeem their award ticket from Citilink’s website, they can cancel their award ticket through email to member.refund@citilink.co.id